Last published: 15 January 2026
The use of services from TeckGenie Solutions (hereafter referred to as "TeckGenie") constitutes agreement to these terms.
Client agrees that by placing an order — either by means of electronic ordering (web order form) or a written contract — and receipt of such order by TeckGenie, they are agreeing to our Terms of Service, Acceptance Policy and Service Level Agreement. No modification of the contract by the customer is allowed. TeckGenie will provide, and the customer will purchase and pay for, the services and service fees specified in the order for the applicable service description. The customer acknowledges that the service and service fees have been communicated to them and that they are aware of all applicable charges as per the contract. The customer also understands that any promotional offers, unless specified in contractual terms, will not be applicable to their individual service.
Use of our services to infringe upon any copyright or trademark is prohibited. This includes, but is not limited to, unauthorised copying of music, books, photographs, or any other copyrighted work. Any account found to be in violation of copyright will be expeditiously removed, or access to the material disabled; repeated violations may result in suspension or termination. If you believe your copyright or trademark is being infringed upon, email contact@teckgenie.in with the required information. Using a shared account purely as a backup/storage device is not permitted, with the exception of one cPanel backup of the same account.
TeckGenie services, including all related equipment, networks and network devices, are provided only for authorised customer use and may be monitored for lawful purposes including system management, protection against unauthorised access, and verification of security procedures. We reserve the right to refuse service to anyone, and any material judged obscene, threatening, illegal, or in violation of these terms may be removed or disabled with or without notice. Abuse issues must be raised via trouble ticket or email and will receive a response within 48 hours.
You agree to supply appropriate payment for services received from TeckGenie in advance of the period during which such services are provided. Until you notify TeckGenie of your desire to cancel any or all services, those services will be billed on a recurring basis unless otherwise stated in writing. TeckGenie provides a 5-day grace period from invoice generation before payment is due; access to an account will not be restored until payment is received. TeckGenie reserves the right to change payment amounts and other charges at any time.
For domain registrations and renewals, it is the customer's responsibility to notify our sales team at sales@teckgenie.in regarding payment or cancellation. Domain renewals are billed 30 days before the renewal date, and all domain registrations and renewals are final — no refunds are given once a domain is renewed.
Use of our services is at your own risk. Our backup service runs weekly and overwrites previous backups, with only one week retained, and is provided as a courtesy. TeckGenie is not responsible for files or data residing on your account. You agree to take full responsibility for your data and to maintain your own appropriate backups.
TeckGenie reserves the right to cancel, suspend, or restrict access to an account at any time with or without notice. There are no refunds on dedicated servers, administrative fees, custom software installation fees, or domain name purchases. Refund requests for shared and reseller accounts after the initial 30-day period will be prorated for unused time and apply only to first-time accounts. Violations of these Terms of Service waive the refund policy.
Shared and reseller hosting carries a 30-day unconditional money-back guarantee; this does not apply to dedicated servers, administrative fees, custom installation fees, or domain purchases. If a shared/reseller server experiences downtime outside our 99.9% uptime commitment, one month of service credit may be issued upon written request.
Resellers are responsible for supporting their own clients; TeckGenie does not provide direct support to a reseller's clients and holds the reseller responsible for their clients' actions and content.
By submitting your information, you authorise TeckGenie Solutions to contact you via phone, SMS, RCS, WhatsApp, or email for informational and promotional purposes related to our services. You can opt out of promotional communication at any time by contacting us.
TeckGenie shall not be responsible for any damages your business may suffer. TeckGenie makes no warranties of any kind, expressed or implied, for the services we provide, including any implied warranty of merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-delivery, incorrect delivery, or any service interruption caused by TeckGenie or its employees.
TeckGenie reserves the right to revise these policies at any time without notice. Please review this page periodically for updates.
